Privacy statementVersion from 30/09/2018
As a client, you provide us with personal details. Because you want to order something from us via the isomasters customer portal and isomasters needs your details to complete this order. If you have any questions about why we request these details and what we then do with them, the information below will hopefully answer your questions. Should you still have any questions or comments, we ask you to contact our team directly via firstname.lastname@example.org or on telephone number +32 (0) 56 71 04 94.
The personal data that you provide isomasters with is kept under lock and key. This means that anyone who doesn’t have any business with your data is not able to consult or use it. If we transfer your data to third parties—read below about when and why we do this—we keep you informed about it here. We also require these third parties to be just as cautious with your data as we are ourselves, and demand that they only use your data for the purpose for which they have received it. If you notice that this has not happened in line with agreements, please send an email to email@example.com or call us on telephone number +32 (0) 56 71 04 94.
isomasters uses details collected via our web shop to optimise your shopping experience. As such, our web shop remembers your most recent orders so that you can place them once again with a simple click. We also use the information about the articles that interest you to offer you suggestions. For this, we use data about earlier orders, your IP address, and browsing and searching behaviour that is recorded in cookies. See below to learn more about cookies.
Use of your personal data
In order to efficiently execute an order, we need a number of personal details such as your name, your address (delivery and invoicing address), your email address (for confirmation emails, but also to be able to log into the customer portal) and your payment details (the order is only confirmed after payment). These details therefore serve to ensure the order is delivered correctly and on time, but also to keep you informed about the status of the order. We give your details to the delivery service so that they can deliver your order to the right address on time. We require this delivery service to be just as careful with your details as we are at isomasters.
Under ‘My account’, we record your name, standard invoicing and delivery addresses, telephone number, email address and standard payment details. This means that you don’t need to enter these details every time you place an order. The isomasters web shop also remembers information about previous orders so that you’re able to make them again at later times with a simple click.
You can easily subscribe to or unsubscribe from our newsletter via the customer portal. The isomasters newsletter keeps you informed of offers, promotions and product news.
Just as important: what don’t we do with your data?
isomasters will never sell your details or data to third parties.
What if there are errors in your details?
As a client, you have the right, at any time, to adjust your details or to have them completely removed from our files. We commit to making changes to your details within 48 hours and to completely remove them within 10 working days. A removal from our customer files means that you will no longer be able to log in to our customer portal and that you will no longer be able to place any orders with isomasters.
Let us know us any changes you would like made via firstname.lastname@example.org. Requests for the removal of your customer details can also be made through the same email address.
Responsible data processing
isomasters, located at Pontstraat 80, Waregem Zone 11B, 8791 Beveren-Leie in Belgium, is responsible for the processing of your data, and does this in line with European privacy legislation and as described in the Privacy statement.
This applies for our website www.isomasters.com as well as the isomasters customer portal.
What are cookies?
Which cookies does isomasters use?
Session cookies are used by the server to save information about the use of the web pages by the website visitor. An anonymous identifier is added in a coded manner to the session cookies but contains no unencoded personal information. The session cookies are saved in the temporary memory and are removed when the user closes the browser.
Authentication cookies contain complex coded identifiers with information about the user of the customer portal. The expiry of this type of cookie depends on the ‘Remember me’ option that can be selected on the login page. If this option is not ticked, the authentication cookie is removed when the user closes the browser. If the user does tick this option, the authentication cookie expires after 30 days.
This type of cookie is used to battle CSRF or Cross-Site Request Forgery. It enables the customer portal to guarantee that the user of the customer portal is effectively the one who is visiting the page and that no one else can falsify a link and activate it through a recognised user.
This sort of cookie is used to save information about the products the user viewed last; they are then shown at the bottom of the product pages.
Cookies from third parties?
isomasters uses Google Analytics to analyse use of the customer portal and to further optimise your user experience. We have chosen not to share our data with Google. You can read about the way in which Google uses data with the Google Signature sites or apps in the Google Privacy and Conditions pages.
Turning off or removing cookies
You can turn off cookies from specific parties via www.youronlinechoices.com.
You can also delete cookies from your browser:
- Microsoft Edge: https://support.microsoft.com/nl-nl/help/4027947/windows-delete-cookies
- Google Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=nl
- Mozilla Firefox: https://support.mozilla.org/nl/kb/cookies-verwijderen-gegevens-wissen-websites-opgeslagen
- Safari: https://support.apple.com/kb/ph21411?locale=nl_NL
- Microsoft Internet Explorer: https://support.microsoft.com/nl-be/help/278835/how-to-delete-cookie-files-in-internet-explorer