ISOMASTERS NV (0660716488) - GENERAL CONDITIONS OF SALE 2022.01

Good arrangements form the basis for a good commercial collaboration. These conditions enshrine the arrangements and the will of the parties in a sound and balanced contractual relationship.

1. GENERAL

1.1 All supplies and services by isomasters NV (hereinafter referred to as "isomasters NV") are exclusively subject to these terms and conditions, to the exclusion of the terms and conditions of the Buyer (hereinafter referred to as the "Customer"), unless explicitly agreed otherwise in writing by isomasters NV. By placing an order or accepting an offer, the Customer accepts isomasters NV's terms and conditions.
1.2 Any waiver by isomasters NV of its rights under these general terms and conditions and/or sums of money cannot be regarded as a definitive renunciation, and does not prevent isomasters NV from invoking the applicability of these general terms and conditions in the future to exercise its rights and/or demand sums of money due to it.
1.3 The invalidity and/or unenforceability of one or more of the clauses of these general terms and conditions have no effect on the validity and/or enforceability of the other clauses.

2. CONTRACT

2.1 Price catalogues or pricelists are not binding on isomasters NV until and to the extent that they are confirmed in writing by isomasters NV.
2.2 Unless the quality requirements are explicitly agreed in writing, isomasters NV shall supply products of a quality no worse than is in common usage and acceptable in the sector. The above does not apply to products that which are sold as second quality.
2.3 Modification or cancellation by the Customer of an order confirmed by isomasters NV must be done in writing and is only binding on isomasters NV after isomasters NV has given its written consent. In any case, isomasters NV reserves the right to claim compensation for costs incurred and loss of income. Without prejudice to isomasters NV's right to prove greater damages and to claim compensation for them, such compensation is estimated at 25% of what the customer would have had to pay under the contract, or 100% if the modification or cancellation occurs during the last four weeks before the scheduled delivery date.
2.4 If, as a result of altered circumstances or a change in the order, or an event or circumstance beyond the control of isomasters NV which renders the performance of the contract temporarily impossible or difficult, isomasters NV shall be entitled to suspend its contractual obligations temporarily and extend the agreed deadlines.

3. PRICE AND PAYMENT OF THE PRICE

3.1 All prices are exclusive of VAT, unless explicitly agreed otherwise. The VAT is subject to possible legal changes. Unless stated otherwise, all invoices are payable in cash in euros and without discount at the registered office of isomasters NV.
3.2 In the event of a dispute, the invoice must be protested by registered letter and duly substantiated within 7 calendar days of receipt, stating the number and date of the challenged invoice. In any other case, the invoice will be considered as having been accepted and without reservation.
A response by isomasters NV to a late complaint is always subject to reservation and without any adverse acknowledgement.
3.3 In the event of late payment, the Customer will automatically and without prior notice owe default interest of 12% per annum from the due date. In the event of full or partial late payment, the Customer will also be liable for a fixed
compensation of 10% of the total invoice amount, with a minimum of €150.00, even if payment facilities are granted.
Non-payment of an invoice on the due date makes the balance of all other invoices, even if they are not yet due, immediately due and payable by operation of law.
3.4 isomasters NV is entitled to send the Customer reminder letters about late payment. A flat-rate fee of €25,00 will be charged for a first reminder letter. From the second reminder letter, whether or not by registered post, a flat-rate fee of €50,00 per letter will be charged. The Customer is obliged to meet the above fixed costs together with the amount meant in Article 3.1 of the present general terms and conditions.
3.5 Increases in factors that determine costs that arise after the contract is entered into by isomasters NV may be passed on if the performance of the contract has not yet been completed at the time of the increase, provided that these factors result in a price increase of at least 5%, and if isomasters NV could not reasonably have foreseen the increase. The Customer is obliged to pay the aforementioned increases together with the mount meant in Article 3.1 of the present general terms and conditions.
3.6 isomasters NV has the right to request that the Customer put up a guarantee or other security, if it deems that the Customer is in a poor financial situation, which is presumed indisputable if the client has been sued for bankruptcy, filed for bankruptcy or been declared bankrupt.
3.7 If the contract is terminated by isomasters NV due to the Customer's fault for whatever reason, all amounts payable fall due for payment immediately, as well as an amount of compensation for costs incurred and loss of income. Without prejudice to isomasters NV's right to prove greater damages and claim compensation for them, such compensation is estimated at 25% of what the Customer would have had to pay under the contract, or 100% if the modification or cancellation occurs during the last 4 weeks before the scheduled delivery date. The same compensation shall be payable if the agreement is terminated through fault of isomasters NV.

4. DELIVERY DATE

4.1 Unless a final delivery date has been agreed explicitly and in writing, the delivery date or delivery period indicated, or if appropriate extended in accordance with these general terms and conditions, is only a serious estimate which implies that isomasters NV shall not be liable for minor deviations from the estimated delivery date or period. Delivery periods should always be calculated from the day after the day on which the order or amendment thereto was confirmed.
4.2 Nevertheless, quoted delivery dates or periods are always subject to altered circumstances or events beyond the control of isomasters NV, including but not limited to:
a. serious operational failure or interruption of business of any kind, no matter how it arose;
b. delayed or late delivery by one or more isomasters NV suppliers;
c. difficulties or impediments of any kind which inhibit or prevent transport to or from the isomasters NV plants;
d. import or export restrictions of any kind;
e. any change to the order or to information communicated to isomasters NV after the order was confirmed insofar and to the extent that this information is necessary or useful for the production and/or supply of goods services.
4.3 If delivery of the goods cannot happen on the estimated delivery date or within the estimated delivery period, isomasters NV is entitled to make partial deliveries and to a reasonable period for subsequent delivery of outstanding goods. Insofar as and to the extent that isomasters NV is not at fault for this inability to deliver, it shall be entitled to pass on the additional costs associated with these partial deliveries to the Customer.
4.4 In any event, the Customer shall allow isomasters NV an additional period of 30 days after notice to deliver, sent by registered letter. This period may under no circumstances run without notice nor take effect before the expiry of the originally agreed and, if necessary, extended delivery date or delivery period. After expiry of this additional period, the Customer is entitled to terminate the contract for the unfulfilled portion.
4.5 Unilateral termination by the Customer gives rise to an immediate settlement between the parties, without the Customer being entitled to any compensation.
4.6 isomasters NV is not liable for damages resulting from delay in delivery insofar and to the extent that such delay is due to either a strike or late delivery of raw materials, products or services by its suppliers.
4.7 isomasters NV has the right, without any written notice, to postpone deliveries if the Customer fails to provide the guarantee or security referred to in Article 3.7 or fails to pay debts that have fallen due, in principal and ancillary charges, payable under any obligation and/or contract whatsoever.
4.8 Notwithstanding the foregoing, and except where isomasters NV proves that the Customer has not suffered damages or could not suffer damages or has suffered lesser damages, the Customer shall be entitled, if isomasters NV delivers or completes late, to compensation equal to 0.20 % of the total amount billed by isomasters NV per day of delay, without the total of such compensation being able to exceed 10% of the total amount invoiced by isomasters NV.

5. DELIVERY AND TRANSFER OF RISK - INSPECTION

5.1 Delivery will take place FCA ("Free Carrier") in accordance with Incoterms 2010. In accordance with FCA, the risk of the transaction passes to the Customer if the agreed place of delivery is the premises of isomasters NV, once the goods are loaded onto the means of transport provided by the Customer.
5.2 In the case referred to in subparagraph 5.1, the Customer is obliged to inspect the goods during loading for visible defects and for their conformity with what was agreed. Loading of the goods is deemed to be definitive confirmation of the apparent conformity of the goods, with regard to quality, quantity and dimensions, as well as the absence of visible defects. Where transport is carried out by an intermediary, whether or not hired by isomasters NV, the intermediary shall perform the aforementioned inspection and shall be deemed to act as an agent of the Customer.
5.3 If, however, another place of delivery than that referred to in subparagraph 5.1 has been explicitly agreed in advance and in writing, and if isomasters NV has explicitly stated that it will pay the cost of transportation, then delivery shall be CPT ("Carriage Paid To") in accordance with Incoterms 2010. In accordance with CPT, the risk of the transaction passes to the Customer when the goods are handed over to the Customer at the agreed place of delivery. The Customer is responsible for the unloading of the goods, and bears the risk thereof, even if it uses or arranges use of machine made available by isomasters NV or by the carrier.
5.4 In the case referred to in subparagraph 5.3, the Customer is obliged to inspect the goods during unloading to check for visible defects on apparent compliance with what was agreed. The absence of comments on the CMR transport document constitutes definitive confirmation of the apparent conformity of the goods, in terms of quality, quantity and dimensions, as well as the absence of visible defects. Writing of comments on the CMR transport document does not release the Customer from the obligation referred to in subparagraph 6.1.
5.5 The goods must be collected by the Customer within 8 days after they are made available. After expiry of this period, the sums due become payable, without the customer being able to refuse payment because the acceptance inspection has not taken place. If the Customer fails to collect these goods within 14 days of their being made available, isomasters NV will charge the costs of storage and retrieval and all related costs to the Customer, with a minimum amount of € 200.00 per week excluding VAT. The risks of damage, accidental loss or destruction of the goods are and remain at the expense of the Customer as soon as they are made available.
 
6. COMPLAINTS AND LIABILITY

6.1 Complaints that are qualified as hidden defects must be addressed to isomasters NV duly substantiated and by registered letter within the contractual guarantee period of 12 months after delivery, unless otherwise stipulated by law or regulation or unless expressly stipulated otherwise in writing. This complaint must also be submitted on pain of forfeiture, i.e. within 2 months from the day on which the Customer has established or could reasonably have established the lack of conformity.
For the purposes of this provision, duly substantiated should be understood to mean: a clear and unambiguous description of the number of damaged goods, their defects and their probable cause, supported by photographs or other visual material.
The formulation of a complaint of any nature whatsoever never gives the Customer the right to suspend payment in whole or in part, even if this complaint was submitted on time.
Our goods comply with the agreed characteristics, and applicable regulations and standards in this respect.  If special deviating quality requirements or standards are required, this must have been explicitly agreed in writing in advance.  
Isomasters NV will never be able to offer a guarantee for defects resulting from incorrect use, incorrect assembly and/or incorrect handling and maintenance.
6.2 Minor flaws in terms of quality, colour, dimensions or size, finish, etc. which are usual in the sector and/or technically inevitable are not considered to be defects and do not constitute grounds for termination of the contract or for any payment of compensation. The Customer is informed that isomasters NV supplies goods whose colour is very similar to the colour ordered by the customer. Colour differences that do not fall outside the ΔE ≤ 1 (CIELAB method) are considered to be minor discrepancies and do not constitute grounds for termination of contract or damages.
6.3 When an order is carried out based on a drawing, model, specifications or any other document provided on behalf of the Customer, the indications and modalities set out in that document are decisive for the implementation and evaluation of conformity of the goods supplied. The Customer bears the risk of incorrectly specified indications and/or modalities. The Customer may not invoke as a defence that certain mistakes and/or incorrect indications in the aforementioned document should have been noticed by isomasters NV.
6.4 If, at the Customer's request, isomasters NV makes calculations about the loading and/or load-bearing capacity of the goods to be supplied and/or the building work into which the goods are to be incorporated, then this is always based on the information made available on behalf of the Customer. In no event shall isomasters NV be liable if such information is inaccurate or incomplete. If no data is provided on behalf of the Customer, the above calculation will be performed on the basis of known standards. As these standards are only averages or approximations and may not be applicable to the structure concerned, these calculations will always be provided for information only. It is up to the Customer to verify the accuracy of these calculations.
6.5 If the Customer has ordered "second quality" goods, or has agreed to the supply thereof, it may not complain to isomasters NV on grounds of non-conformity of the delivered goods with the mandatory requirements that apply to the first quality goods. In no event shall the Customer be able to complain to isomasters NV concerning actual or alleged aesthetic defects and/or inadequate thermal and/or acoustic characteristics and/or accelerated corrosion or any other defect.
6.6 isomasters NV shall not be liable for damage or defects in the goods sold if they were painted or otherwise treated or processed by the Customer or any third party, except after prior written approval of isomasters NV was obtained.
6.7 isomasters NV shall in no event be liable for (rust) stains and/or dents or any damage resulting from or that may be caused by:
a. sparks, cutting debris, ... and/or failure to remove it, or remove it at the correct time or in an expert manner;
b. the use of insufficiently sharp cutting or grinding tools;
c. the timely removal of the protective film, about which the Customer is informed that this is to be removed immediately after delivery and no later than three months after the scheduled delivery date;
d. the inexpert or careless removal of the panels from the stack or the palette on which they were transported, about which the Customer is always informed that it should read and comply with the enclosed document containing guidance on the unloading of the goods;
e. the storage on top of one other of stacks of panels supplied;
f. insufficient and/or inexpert maintenance of the goods supplied.
g. damage arising from climatic conditions (sunlight, rain, hail, wind, ...) and/or other external causes (fire, vandalism, acids, ...) whether before, during or after installation of the goods.
h. the use of too much water and/or other cleaning products during the cleaning of the Durafloor®.
6.8 Except if this is confirmed by isomasters NV, isomasters NV does not warrant that the delivered goods are suitable for the purpose for which the customer intends to use them. Samples are provided for information purposes only.
6.9 The Customer must take all reasonable measures to limit the extent of the damage and therefore the liability of isomasters NV, as soon as the Customer is or could have been aware of the loss, potential loss or damage in fact. In addition, the Customer shall notify isomasters NV, by registered letter and at the latest within 2 months from the day on which the Customer has established or could reasonably have established the lack of conformity, of the damage and its extent. isomasters NV will not be held liable for damages resulting from failure to comply with this obligation or which could have been avoided if the Customer had fulfilled its obligations properly.
6.10 isomasters NV shall not issue credit notes before having carried out the necessary inspection and its liability has been established.
6.11 The liability of isomasters NV is limited to the replacement and/or repair of the defective parts in question, at the most to the redelivery of the goods and, if possible, to the reimbursement of the invoice amount relating to the delivery. Isomasters NV is not responsible for the transport of replacements and/or repairs, even if these are still under guarantee, the transport is always at the expense of the Customer, unless agreed otherwise. Isomasters NV is not responsible for the installation, replacement/repositioning or for the costs and time involved in the replacement/assembly of the replaced or repaired parts or the replaced item. Isomasters NV is never liable for indirect or consequential damages such as production losses, financial losses, removal costs, rental costs, etc. ...
6.12 Without prejudice to the preceding provisions, the liability of isomasters NV shall in no event exceed 250,000 €.
6.13 When the contract relates to goods or services provided by third parties via isomasters NV, the liability of isomasters NV is limited to the liability of the third party towards isomasters NV.
6.14 The Customer shall hold isomasters NV harmless against any third party claims for damages or otherwise, directly or indirectly connected with any supply obligation, the delivery of goods, the goods supplied or the use thereof, or of any work carried out. The indemnification under this Article shall not apply to wilful actions or gross negligence by isomasters NV.

7. TITLE AND OWNERSHIP

7.1 Notwithstanding the transfer of risk as defined in Article 5 of the present general terms and conditions, the goods
supplied remain the full and exclusive property of isomasters NV until the time of payment by the Customer of the price, including ancillary charges. This retention of title applies even if the Customer has converted the goods into a new product or has incorporated them in any structure attached to the ground, in which circumstance this conversion or incorporation shall be deemed to have been effected on behalf of isomasters NV, and isomasters NV shall have the full legal and beneficial ownership of the new products, but without accepting any liability whatsoever in respect of such converted goods in relation to any third party, and the Customer hereby indemnifies isomasters NV in relation thereto.
7.2 The retention of title to the goods allows isomasters NV to take back all or some of the goods should any sum due and payable not be paid by the due date. Upon demand of isomasters NV, the Customer must return forthwith to isomasters NV all merchandise unpaid for.
7.3 The Customer is explicitly prohibited from selling or pledging the goods or otherwise encumbering them with any rights until the price due, including ancillary charges, has been paid in full.
7.4 Even if the Customer, contrary to what is provided above, disposes of the goods wholly or in part by selling them or otherwise, isomasters NV retains the right and possibility of claiming the sum corresponding to the value of the goods re-sold. In this case, the retention of title is transferred to the re-sale price.
7.5 If, after notice of default, the Customer does not make full payment of the amounts owed within 8 days, isomasters NV is entitled to recover the goods supplied at the expense and for the account of the Customer, wherever they may be, if appropriate, after dismantling the goods at the expense and for the account of the Customer. If permission to take back the goods is refused, isomasters NV shall be entitled to impose a penalty of €250,00 per day of delay.

8. DISPUTES – APPLICABLE LAW – THE COMPETENT BELGIAN COURTS

8.1 Unless there is a mandatory statutory provision to the contrary, all lawsuits concerning the validity, interpretation, performance or termination of the contract between isomasters NV and the Customer fall under the exclusive jurisdiction of the courts for the place where isomasters NV has its registered office. Isomasters NV does, however, reserve the right to waive this jurisdiction clause.
8.2 The contract between isomasters NV and the Customer and its validity is exclusively governed by and tested against the Belgian law, even if it is performed wholly or partly in a different country or if the Customer has its registered office or domicile in another country. The application of the UN Convention on the International Sale of Goods (CISG) as well as any other existing or future international regime that could be applicable to the contractual relationship between the parties, is expressly excluded.
8.3 All notices to be issued to isomasters NV pursuant to these general terms and conditions or any law or regulation should be issued to the address of its registered office, as published in the Annexes to the Belgian State Gazette.

9. PRIVACY 

ISOMASTERS NV collects, records and processes information and personal data in accordance with all applicable laws and regulations. ISOMASTERS NV fulfils its obligations as controller and/or processor of such data in accordance with the Law of 30 July 2018 n the protection of natural persons with regard to the processing of personal data, the General Data Protection Regulation 2016/679 of 27 April 2016 and other mandatory regulations. The data processing shall be limited to what is necessary and the retention period of the personal data shall be limited to as long as necessary for the purposes of the processing. The personal data will be adequately protected by appropriate technical and organizational measures. Our privacy policy can always be consulted via our general e-mail address. In Belgium, a complaint can always be submitted to the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels (Tel.:+322/274.48.00;e-mail: contact@apd-gba.be, www.gegevensbeschermingsautoriteit.be)